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Our Staff

Erin Ackley

Erin is the Program Administrator for the IGCC/IGMA Certification Program. With more than 11 years of experience, she's responsible for coordinating IGCC special projects, laboratory interactive training, website activity and administrative support for other programs within AMS including marketing for the IGCC program. Erin takes great pride in assisting AMS clients from all over the world in acquiring and maintaining certification of their IG products. She has an AAS in Administrative Management, AA in Math and Science, and a BS in Education. 





Ben Beeler

As co-developer of the Architectural Glass and Metal Technician (AGMT) Certification Program, a newly commissioned initiative for the certification of glass trade craftsmen, Ben travels to training centers, AG&M contractors, industry manufacturers, and construction sites to observe training, best practices, and installation processes for use in the development of the program.   He also works closely with staff on the North American Contractor Certification (NACC) Program, participating in on-site assessments as well as marketing efforts.  In addition, Ben serves on the IGCC Marketing Sub-committee.  Ben is a native of Virginia where he has worked in the architectural glass fabrication industry for almost 35 years.  



     Sara Connor

Sara is the Program Coordinator for the SGCC Certification Program. Sara's responsibilities include processing the incoming plant audits and working closely with the participants on a day-to-day basis with the general administrative duties involved in the operations of the program. 






Kelly Jenness-Dalaba

Kelly is the Program Coordinator for the SGCC Program.  She is responsible for facilitating the certification process for new Licensee's entering the program, authorizing new certified products, and all SGCC accounting.  She values providing support to new and existing participants answering technical questions for the program. Kelly brings more than ten years of experience working at a non-profit facility, giving her a deep appreciation for ensuring all program guidelines and certification requirements are met.






Alicia Deveau

Alicia is the Program Coordinator for the IGCC Program. Alicia is responsible for all IGCC/IGMA testing, inspecting, certification, accounting and general administrative duties involved in the operations of the program. She has an A.A.S. in accounting and comes from 8 years in the customer service industry. 






Colleen Gardner

As AMS’ Program Coordinator, Colleen is responsible for the administrative functions of the WDMA Hallmark and NFRC Certification Programs providing support of participants, auditors, and program initiatives.  As Program Auditor/Inspector traveling the east coast for both IGCC and SGCC programs, she ensures requirements are being met by glass and window/door plants.  She assists the Quality Manager in maintaining the highest levels of customer service and internal controls.  She is a graduate of Monroe Community College with an AAS Degree in Marketing and an AA Degree in Liberal Arts and Sciences.  Colleen brings 15+ years of experience in risk management, residential and commercial property management as well as key analytical and interpersonal skills to the team.




 John Kent

President of AMS, John's overall responsibility is management of AMS and operations of all certification activity. John believes that AMS's role is to facilitate the certification process within the parameters of the rules of that specific program. Certification is often a necessity of current business, when the staff at AMS does their jobs correctly, clients find the entire process helpful and efficient. The attainment of a successful conclusion is what John enjoys most about his job. With a BS in Engineering, and over twenty-five years of operational procedures development and product compliance testing and certification experience, twenty-two with direct involvement in the glass and fenestration industry, John is a renowned expert in his field.




Ric Markway

As AMS' auditor/inspector for NFRC, WDMA Hallmark, IGCC/IGMA and SGCC Certification programs, Ric travels across the country visiting several glass and window/door plants. Ric is also AMS's technical reviewer for WDMA Hallmark air, water, structural window/door test reports, and training coordinator for auditors. He enjoys working with engineers and quality managers on the cutting edge of technical improvements in the industry, and making a difference in the safety aspects, technical improvements, structural integrity and thermal performance of the building products AMS helps gets certified. Ric has a BS in Forestry - Wood Technology, and nearly 30 years experience in administration of certification/inspection programs.





Jennifer Mackey

Jennifer Mackey is the Program Coordinator for the IGCC/IGMA program.  She handles the testing, monthly status reports, glass tracking and many of the general administrative duties involved with the operation of certification program. With more than 6 years in the administrative service field and 12 years of customer service field, Jennifer feels right at home helping participants with the day to day certification needs in the IGCC/IGMA program.




Emily Morehouse

Emily Morehouse is the Program Coordinator for the SGCC program.  Her responsibilities include test report review, glass tracking, processing new plant licensees, special program projects and general administrative duties.  Emily joins the SGCC team with a BA in Sociology with a minor in Management and currently working hard to pursue an MS in School Counseling.  She is also certified to teach English as a foreign language, which she has done for a few years while studying abroad in Italy and while teaching in Thailand.  Emily enjoys traveling and having the opportunity to experience other cultures first-hand.





Bambi Phillips

Bambi is the Program Coordinator for the NFRC program. She oversees some of the day-to-day needs of the NFRC Certification process which includes processing and maintaining certification records. She has an AS in Information Technology.






Terry Schaefer

Terry is the Quality Manager at AMS, Inc. He's responsible for maintaining and improving the Quality Management System as well as organizing quality assurance initiatives. He has a background in engineering and quality control. Terry is a graduate of Purdue University - South Bend, where he earned a degree in Organizational Leadership and Supervision.







Rhonda Schotz

Rhonda is the Certification Administrator/Technical Liaison for WDMA certification activities for AMS. Her duties include conducting technical reviews of Hallmark testing data, reviewing and administering interpretations to the certification program, attending industry meetings and auditor/inspector for NFRC, WDMA Hallmark, IGCC/IGMA and SGCC. With a background in window design and fenestration testing and quality system management, she helps program participants meet their certification needs.




Katrina Stafford

Katrina is the Program Manager for both IGCC and SGCC programs.  She's responsible for the Supervision and implementation of each program’s policies and procedures; assists program sponsor and President with the development of certification activities and requirements; and ongoing surveillance of manufacturer quality system through ongoing audits and product testing per documented program guidelines for both programs. Katrina is a graduate of SUNY Suffolk with a degree in General Engineering, and has also obtained a Bachelor’s degree in Science (Geology) from SUNY Potsdam.  Katrina has 9+ years of experience in the environmental consulting industry and has been able to use her experience with environmental standards and regulations; and experience in quality assurance and quality control to assist with the advancement of                                    both programs.




Lucas Wenzel

Lucas is a part of the WDMA/NFRC, WDMA/Hallmark, IGCC, and NACC certification programs at AMS. His duties include reviewing reports in the WDMA/NFRC and WDMA/Hallmark certification programs as well as inspecting/auditing for NFRC, WDMA Hallmark, and NACC. His 14 years of experience in the window and door manufacturing industry and 2 years as a Thermal Simulator has earned him the experience and knowledge needed to fulfill the daily needs and demands of the certification programs. He has also earned a certificate in supervisory management and an A.A. degree in criminal justice.