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Our Staff

Erin Ackley

Erin is the Administrative Assistant for the IGCC/IGMA Certification Program. She's responsible for coordinating IGCC special projects, laboratory interactive training, website activity and administrative support for other programs within AMS including marketing for the IGCC program. Erin takes great pride in assisting AMS clients from all over the world in acquiring and maintaining certification of their IG products. She has an AAS in Administrative Management, AA in Math and Science, and a BS in Education. 



Ben Beeler

As co-developer of the Architectural Glass and Metal Technician (AGMT) Certification Program, a newly commissioned initiative for the certification of glass trade craftsmen, Ben travels to training centers, AG&M contractors, industry manufacturers, and construction sites to observe training, best practices, and installation processes for use in the development of the program.   He also works closely with staff on the North American Contractor Certification (NACC) Program, participating in on-site assessments as well as marketing efforts.  In addition, Ben serves on the IGCC Marketing Sub-committee.  Ben is a native of Virginia where he has worked in the architectural glass fabrication industry for almost 35 years.  





Sara Connor

Sara is the Administrative Assistant for the SGCC Certification Program. Sara's responsibilities include processing the incoming plant audits and working closely with the participants on a day-to-day basis with the general administrative duties involved in the operations of the program. 





Kelly Jenness-Dalaba

Kelly is the Administrative Assistant for the SGCC Program. She keeps the test reports moving in the right direction, including adding new participants to the program and twice annual regular testing reports intake from the laboratories.  Kelly brings 10 years experience from a non-profit rehabilitation facility for disabled adults which enables her to handle difficult situations with a kind-hearted approach as well as a smile. 





Alicia Deveau

Alicia is the Administrative Assistant for the IGCC Program. Alicia is responsible for all IGCC/IGMA testing, inspecting, certification, accounting and general administrative duties involved in the operations of the program. She has an A.A.S. in accounting and comes from 8 years in the customer service industry. 






Colleen Gardner

As AMS’ Program Coordinator, she is responsible for the administrative functions of the WDMA Hallmark and NFRC Certification Programs providing support or participants, auditors, and program initiatives.  As Program Auditor/Inspector traveling the east coast for both IGCC and SGCC programs, she ensures requirements are being met byglass and window/door plants.  Her duties also include supporting SGCC, NACC and AGMT activities and requirements.  She assists the Quality Manager in maintaining the highest levels of customer service and internal controls.  She is a graduate of Monroe Community College with an AAS Degree in Marketing and an AA Degree in Liberal Arts and Sciences.  Colleen brings 15+ years of experience in residential and commercial property management as well as key analytical and interpersonal skills to the team.




John Kent

President of AMS, John's overall responsibility is management of AMS and operations of all certification activity. John believes that AMS's role is to facilitate the certification process within the parameters of the rules of that specific program. Certification is often a necessity of current business, when the staff at AMS does their jobs correctly, clients find the entire process helpful and efficient. The attainment of a successful conclusion is what John enjoys most about his job. With a BS in Engineering, and over twenty-five years of operational procedures development and product compliance testing and certification experience, twenty-two with direct involvement in the glass and fenestration industry, John is a renowned expert in his field.



Ric Markway

As AMS' auditor/inspector for NFRC, WDMA Hallmark, IGCC/IGMA and SGCC Certification programs, Ric travels across the country visiting several glass and window/door plants. Ric is also AMS's technical reviewer for WDMA Hallmark air, water, structural window/door test reports, and training coordinator for auditors. He enjoys working with engineers and quality managers on the cutting edge of technical improvements in the industry, and making a difference in the safety aspects, technical improvements, structural integrity and thermal performance of the building products AMS helps gets certified. Ric has a BS in Forestry - Wood Technology, and nearly 30 years experience in administration of certification/inspection programs.



Bambi Phillips

Bambi is the Administrative Assistant for the NFRC program. She oversees some of the day-to-day needs of the NFRC Certification process which includes processing and maintaining certification records. She has an AS in Information Technology.





Brandy Redder

Brandy is the AMS Inspector Coordinator as well as a Quality Assurance inspector for the SGCC, IGCC, WDMA Hallmark and NFRC programs. She's known for her amazing attention to detail, honed over ten years of experience in the court system and as a private investigator, as well as her friendly demeanor and incredible sense of humor. With her 12 years experience in the SGCC Program as the former Program Administrator, she continues to provide technical support to the SGCC team as well as process improvements to ensure harmonious interactions between administrative staff, inspectors and manufacturers.  




Terry Schaefer

Terry is the Quality Manager at AMS, Inc. He's responsible for maintaining and improving the Quality Management System as well as organizing quality assurance initiatives. He has a background in engineering and quality control. Terry is a graduate of Purdue University - South Bend, where he earned a degree in Organizational Leadership and Supervision.





Rhonda Schotz

Rhonda is the Certification Administrator/Technical Liaison for WDMA certification activities for AMS. Her duties include conducting technical reviews of Hallmark testing data, reviewing and administering interpretations to the certification program, attending industry meetings and auditor/inspector for NFRC, WDMA Hallmark, IGCC/IGMA and SGCC. With a background in window design and fenestration testing and quality system management, she helps program participants meet their certification needs.




Katrina Stafford

Katrina is the Program Manager for both IGCC and SGCC programs.  She's responsible for the Supervision and implementation of each program’s policies and procedures; assists program sponsor and President with the development of certification activities and requirements; and ongoing surveillance of manufacturer quality system through ongoing audits and product testing per documented program guidelines for both programs. Katrina is a graduate of SUNY Suffolk with a degree in General Engineering, and has also obtained a Bachelor’s degree in Science (Geology) from SUNY Potsdam.  Katrina has 9+ years of experience in the environmental consulting industry and has been able to use her experience with environmental standards and regulations; and experience in quality assurance and quality control to assist with the advancement of both programs.



Lucas Wenzel

Lucas is a part of the WDMA/NFRC, WDMA/Hallmark, IGCC, and NACC certification programs at AMS. His duties include reviewing reports in the WDMA/NFRC and WDMA/Hallmark certification programs as well as inspecting/auditing for NFRC, WDMA Hallmark, and NACC. His 14 years of experience in the window and door manufacturing industry and 2 years as a Thermal Simulator has earned him the experience and knowledge needed to fulfill the daily needs and demands of the certification programs. He has also earned a certificate in supervisory management and an A.A. degree in criminal justice.